Service Assistant
Get personalized support from our global team of experts and help your small or midsized business make the most of SAP Concur solutions.
Flexible support at your fingertips
Flexible support at your fingertips
There are always times when you could use a little extra help. Service Assistant provides your business with a global network of coaches who can help you optimize your SAP Concur solutions, make the most of your investment, and let your team focus on more important tasks.
- Product help from coaches
- Assistance with configuration requests
- Recommendations on feature adoption
- Group release notes call
Where to turn if you don’t have Service Assistant
Where to turn if you don’t have Service Assistant
If your company didn’t purchase Service Assistant, internal support is often provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.
Here’s what Service Assistant can do for your business
Receive help on your schedule
With extended chat hours, a dedicated phone line, and an email channel, you can easily contact a support specialist anytime you need help.
Get a dedicated team of coaches
Our global team of coaches provides expertise to help you take full advantage of Concur Expense, Concur Invoice, and other SAP Concur services.
Optimize your SAP Concur solutions
Our experts can assist with everything from configuration changes to daily administrative tasks, recommend best practices, and more.
SAP Concur support product suite
Learn about other SAP Concur support products and find the right one for your business.
User Support Desk
- 24/7 support from SAP Concur experts
- Solutions for your specific system configurations
- Support in multiple languages
- Custom reporting and updates on KPIs
Concur Essential Care
- Access to one or more consultants
- Assistance with configuration requests
- Recommendations on feature adoption
- Group release notes call
Concur Advanced Care
- Designated senior consultant
- Regularly scheduled calls
- Annual remote interactive site workshop
- Success plan, scorecard, KPI monitoring, issue log
- Monthly release notes consultation
Concur Select Care
- Designated select care manager
- Enhanced contractual SLAs
- 24/7 crisis support
- Annual onsite interactive site workshop
- Job monitoring
- Product roadmap review
- Monthly release notes consultation
- Success plan, scorecard, KPI monitoring, issue log
Contact us to learn more about SAP Concur solutions
To hear from an SAP Concur representative, please complete the form.