Merit
A 90% reduction in PNR processing time.
Merit Travel Group is the largest independent specialty travel company in Canada. During an internal audit, found agents were spending a significant amount of time on manual tasks including service fee verification, travel policy compliance, max traveler per flight tracking, commission tracking, and more. With a combination of Remote Data Access (RDA) and web services through Concur® Compleat, Merit was able to leverage critical data to improve their processes.
Since implementing this [Concur's RDA and Web Services] process, Merit Travel Group reduced agent errors, improved call quality, and increased agent satisfaction and confidence in their technology.
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Industry
Travel
Employees
450
Location
Toronto, CA
Deployed
Concur Compleat
