Managed Rate Administration

Let our team of experts provide the help you need to update and maintain custom rates and configurations.

Add expertise and efficiency to your custom-rates update process

Maintaining various rates is a challenge for many businesses. With Managed Rate Administration, organizations can get guidance on how to update non-statutory rates like travel allowances, VAT, taxability and deductibility, mileage, and more.

Get the help you need, when you need it, from our team of experts

Investing in Managed Rate Administration means easy access to world-class specialists who can update your existing configurations. ​By taking this burden off employees, your business can increase efficiency, be more productive, and be confident your custom rates can be updated as soon as they change.

  • Reduce hand-offs and paperwork to improve service speed and quality
  • Get expert advice on best practices regarding country-specific statutory topics
  • Ensure that custom rates driving T&E system calculations are up-to-date
  • Reduce delays that come from creating one-off scopes and get rate updates faster

SAP Concur support product suite

Learn about other SAP Concur support products and find the right one for your business.

User Support Desk

24/7 support from SAP Concur experts

Solutions for your specific system configurations

Support in multiple languages

Custom reporting and updates on KPIs

Learn about User Support Desk

Service Assistant (SMB only)

Product help from coaches​

Assistance with configuration requests​

Recommendations on feature adoption

Group release notes call

Learn about Service Assistant

Concur Essential Care

Access to one or more consultants

Assistance with configuration requests​​

Recommendations on feature adoption​

Group release notes call​

Learn about Concur Essential Care

Concur Advanced Care

Designated senior consultant​

Regularly scheduled calls​

Annual remote interactive site workshop​

Success plan, scorecard, KPI monitoring, issue log​

Monthly release notes consultation​

Learn about Concur Advanced Care

Concur Select Care

Designated select care manager

Enhanced contractual SLAs​

24/7 crisis support

Annual onsite interactive site workshop

Job monitoring

Product roadmap review​

Monthly release notes consultation

Success plan, scorecard, KPI monitoring, issue log

Learn about Concur Select Care

Contact us to learn more about SAP Concur solutions

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